Return and Exchange Policy for Ayurvedic Juices and Products
At Geeta Ayurveda Private Limited, we strive to ensure your complete satisfaction with our ayurvedic juices and products. However, if you are not satisfied with your purchase, we offer a refund or exchange within the first 3 days from the date of purchase. Please read the following policy carefully to understand the terms and conditions applicable to refunds and exchanges.
1. Eligibility for Refund/Exchange
To be eligible for a refund or exchange:
- The request must be made within 3 days from the date of purchase.
- The purchased item must be unused, unopened, and in the same condition as you received it.
- The item must be in its original packaging , including all labels, seals, and tags intact.
- If the item was purchased during a sale or promotional offer, it may not be eligible for a refund or exchange unless it is found to be defective or damaged.
2. Non-Eligible Items
Certain categories of ayurvedic juices and products are exempt from refunds or exchanges due to their nature. These include:
- Products that have been opened, used, or tampered with.
- Products without original packaging or labels.
- Products purchased during sales or promotions, unless defective or damaged.
- Any product explicitly marked as “non-returnable” at the time of purchase.
3. Defective or Damaged Products
If the product you received is defective or damaged, you may request an exchange. To be eligible:
- You must notify us within 3 days of receiving the product.
- The product must be returned in its original packaging.
- We will inspect the returned product and, if the defect or damage is confirmed, process your exchange request.
4. Process for Refund/Exchange
1. Initiate a Request : Contact our customer support team within 3 days of purchase to initiate a refund or exchange request. Provide your order details and reason for the request.
2. Return the Product : If your request is approved, you will be instructed to return the product to us. Ensure the product is unused, unopened, and in its original packaging.
3. Inspection and Approval : Once we receive the returned product, our team will inspect it to verify its condition. If approved, we will notify you via email.
4. Refund/Exchange Processing :
- For refunds , the amount will be credited to your original payment method within 7-10 business days after approval.
- For exchanges , the replacement product will be shipped to you within 7-10 business days after approval.
5. Non-Refundable Charges
- Shipping charges are non-refundable unless the return is due to a defective or damaged product.
- If the return is due to a change of mind or incorrect product selection, the customer will bear the return shipping costs.
6. Contact Information
For any questions or concerns regarding refunds or exchanges, please contact us at:
Geeta Ayurveda Private Limited
Email: GEETAAYURVEDOFFICAL@GMAIL.COM
Phone: +919310778480
By purchasing our ayurvedic juices and products, you agree to the terms of this Refund and Exchange Policy . We reserve the right to modify this policy at any time without prior notice. Please review this policy periodically for updates.
We offer refund / exchange within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
